A Premier Inn guest revealed she was left 'disgusted' after finding bed bugs crawling out of her pillowcase during a stay at a hotel near Manchester Airport.Ellie Davina, 22, from Bradford, had booked a one-night stay at the Premier Inn Manchester Airport hotel on Runger Lane North on 17 June, before flying to Tenerife the following day.She said she had been lying on the bed for a couple of hours before getting up to use the bathroom. However, when she returned using her phone's torch, she spotted what she thought was a single bug on her pillow.Ellie said: 'I looked further and the more I looked, the more I found. As soon as I'd seen one, there was another and another and another.'I pulled the duvet back and they were absolutely everywhere - they were crawling out of the pillowcases.'There were about four in the seam of this pillowcase, I'd had my head laid there.' Ellie Davina, 22, from Bradford, had booked a one-night stay at the Premier Inn Manchester Airport hotel on Runger Lane North on 17 June when she made a sickening discovery...When Ellie returned from the bathroom using her phone's torch, she spotted what she thought was a single bug on her pillow - but there were many moreShe further claims there were around 10 bed bugs on the bedding, including some 'the size of my fingernail'. Ellie reported the issue to reception, where she claims a staff member 'giggled' as she explained what had happened. Ellie explained: 'He was saying they couldn't issue a refund and it would have to be in the morning. They were giggling at me and were just not really bothered that I could have been eaten alive in my bed, I was so annoyed.'They said we could have free breakfast and a full refund but I'd already paid for my breakfast.'We sat in reception for about half an hour, by this point it was about 2.30am and we just couldn't sit there any longer. I said: "I want a different room on a lower floor and all new sheets so I can change the bed sheets myself".' Despite the room change, she said she was too unsettled to sleep, adding: 'I went in there and sat on the edge of the bed until it was time for me to leave.'They said they'd issued a refund and it should be with me within three to five days but we still haven't received it.'The self-employed jeweller said the experience has now left her checking hotel rooms for bed bugs wherever she stays, including when she arrived in Tenerife and after returning home.She said: 'As soon as we got to Tenerife, we checked the whole hotel for bed bugs. Premier Inn has since issued Ellie a full refundThe guest said she spotted around 10 bedbugs in total, some of which were the 'size of her fingernail''Even when I got home [from holiday] I was checking my own bed [for bed bugs]. I know for a fact I don't have any bed bugs in my own bed but I was even checking there. I've never experienced something like that in my life.'Now I know they're real, I will check everywhere that I go. You don't ever expect it to happen to yourself.'It's lucky that I didn't open my suitcase in there or else we could have been taking the bed bugs with us [to Tenerife]. It's put me off staying at any Premier Inn.' Speaking to Kennedy News, Premier Inn apologised for what it described as a 'rare' incident.A spokesperson said: 'Bed bugs are incredibly rare in our hotels, and we have rigorous processes in place as part of our daily housekeeping processes to both react to and prevent issues on the rare occasion they do arise.'This includes taking complaints of this nature very seriously and our teams are corresponding directly with Ms Davina on the circumstances of her stay.'In this instance our expert supplier has visited the hotel in line with our extremely comprehensive protocols to treat the room and in line with these protocols as an additional level of precaution we have also checked other nearby rooms in the hotel using the same comprehensive processes.'The hotel chain said the room has since been treated and confirmed the case was isolated, with no evidence of bed bugs found in surrounding rooms.Premier Inn also said a full refund has now been processed and apologised to Ms Davina for the incident.
British woman flees Premier Inn after finding BED BUGS
What was meant to be a simple overnight stay before a holiday turned into a nightmare when a guest says she discovered bed bugs in her room.








