Why a Market Analyst Is Writing About AI Automation on DEV

I am not a software engineer.

That may sound like a strange way to begin my first post on DEV, a community where many people write about programming, backend development, APIs, frameworks, infrastructure, and software engineering.

But that is exactly why I wanted to start here honestly.

I do not want to pretend that I am here to teach coding. I am not here to explain complex backend architecture or write deep technical tutorials. My work sits in a different but connected space: I analyze how businesses understand, adopt, and use automation products.

I work as a market analyst at BotSailor, and my focus is AI automation, WhatsApp chatbots, SaaS workflows, customer support automation, and the business side of developer-built tools.