PremiumNoam ScheiberNew York Times·30 Jun, 2026 12:31 AM7 mins to readWhy giving AI a desk could cost companies more than they think. Illustration / Thomas Fuchs, The New York TimesScholars say the “unknown unknowns” of using artificial intelligence in the workplace may be undermining the technology’s advertised benefits.Over the past year or two, companies have started using so-called artificial intelligence agents as bona fide “employees,” even including them in their organisational charts.
Emma Wiles, a Boston University professor
