Consumer rights group helps disgruntled passengers can claim refunds over flights dating back as much as 30 years
Austria’s supreme court has deemed unlawful more than a dozen fees charged by no-frills airline Ryanair, opening the door to reimbursement demands, a consumer association said Monday.
Its ruling said “additional fees must be presented in a transparent manner”, said the VKI advocacy group, which brought the case on behalf of Austria’s social affairs ministry.
It targeted payments including an airport check-in fee of 55 euros ($63), a 25-euro fee for small children, or a 15-euro charge for issuing a boarding pass — which VKI said could add up to more than a ticket price.
In fact, 14 of 15 fees Ryanair routinely charges in addition to the basic ticket price were deemed unlawful, usual on the grounds they were “grossly unfair” and/or because of “untransparent” clauses in the airline’s ticketing policy.
