As AI becomes embedded in everyday workflows, which human skills are becoming more valuable rather than less valuable, and why are these capabilities proving difficult to automate?
“As AI fundamentally changes how we operate, we’re increasingly seeing the value of critical thinking, communication, and human quality control skills when it comes to managing AI workflows. According to our latest Job Skills Report, enrollments in courses that teach critical thinking skills have seen triple-digit growth, as human skills become increasingly important for validating AI output in the workplace. Learners are aware that human cognitive skills help drive AI ROI. As AI’s influence over work tasks increases, “human-in-the-loop” quality control becomes correspondingly more important. If an AI system is flawed, automating these checks will simply not be feasible – you need that human oversight from a domain expert to navigate dangers.”
Many organisations are investing in AI tools before investing in AI education. What does effective AI literacy look like in practice, and how should businesses assess whether employees have developed it?
“Effective AI literacy is the precondition for technology transformation efforts to succed, as AI’s utility is limited by the capability of those managing it. Indeed, our recent survey of leaders of large technology organisations found that the overwhelming majority of tech leaders (88%) say that AI transformation goals will not succeed without greater investment in talent development.
