Don’t surrender data control in pursuit of intelligence
With organizations reorganizing themselves to put artificial intelligence at the center, we’ve seen a shift from information being valuable to being a means of achieving intelligence, which is far more important.
But what happens to organizations’ data when they adopt AI? Do they keep it or turn it over to AI and cloud vendors? Do they even know where their data is?
As AI moves from experimental to essential, leaders should ask themselves if they’re doing enough to control their own data.
This isn’t a philosophical question. Recent announcements from large information technology providers have raised concerns. ServiceNow Inc., for example, recently launched Context Engine, a product that aggregates customer data into a unified layer and updates it in real time. But there’s a possible catch for customers who want to use their own AI agents outside the ServiceNow ecosystem: they could incur consumption charges for usage beyond their chosen level. As Constellation Research Inc. noted in an April blog post, ServiceNow customers will see their usage-based meters increase as consumption rises.
