Dodoma. A University of Dodoma (UDOM) student, Caroline Lema, has developed a digital system designed to monitor the behaviour of service providers in public and private institutions and detect possible examination malpractice through artificial intelligence tools.
The system uses facial recognition, fingerprint identification, video analytics and behavioural tracking to assess how service providers interact with clients, including language use and time spent delivering services.
Lema, a fourth-year Bachelor of Science in Information Systems (BSc IS) student, said the innovation is aimed at improving service delivery standards in both government and private institutions by providing data-driven feedback on performance.
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