'Serious failure': Qantas passenger lays complaint over diverted flight ordeal

Passengers were kept on the tarmac in Auckland for nearly four-and-a-half hours.

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UpdatedNZ Herald27 Jun, 2026 11:25 PM3 mins to readNZ Herald Morning Headlines | Sunday, June 28, 2026

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Video / NZ HeraldA Qantas passenger has described their experience aboard a diverted flight as a “serious failure of customer care, communication and decision-making”.Flight QF281 departed Brisbane just before 11.30am NZ time yesterday, bound for Wellington.

However, the flight was diverted to Auckland after poor weather closed in

'Serious failure': Qantas passenger lays complaint over diverted flight ordeal

'Serious failure': Qantas passenger lays complaint over diverted flight ordeal

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