Applause and Progress Software Enable Accessible Collaboration for ShareFile Users Worldwide
Insights from assistive technology users, automated tools and AI-powered code help reduce accessibility issues by 60% year over year
Applause, the global leader in managed software testing services and digital quality, today announced it has helped Progress Software reduce accessibility issues in its Progress® ShareFile® client collaboration platform by more than 60% year over year. Since 2023, Applause has supported the ShareFile team with expert-led design reviews, testing with assistive technology users, empathy sessions, AI-powered code evaluations, detailed reports, an internal accessibility support channel and ongoing training.
“We want to prevent accessibility issues, not just find them. Working with Applause, we’ve been able to do just that,” said Ivan Ereiz, Senior Director, User Experience, Progress Software. “In addition to the substantial drop in accessibility issues year over year, specific features are running better for all of our users based on the insights we’ve received from Applause’s testing community, including people with disabilities. Their input has helped us remove friction and improve functionality.”
