“Familiar Faces” in Google Home have been a bit of a mess for years now, but Google is trying to address this pain point of Nest Cam with two key changes – and I’ll take just about anything at this point.
Since the 2021 reboot of Nest hardware, Google has pitched Familiar Faces as one of the big selling points of the modern Nest Cam. Using face detection and a growing library of faces, your camera would be able to tell you who’s at the front door without delay. It’s a good pitch, and one that ADT tried to build on by using this data to help unlock the door and disarm your security system.
The problem? It really doesn’t work all that well.
Familiar Faces just falls, well, on its face, all too often. From not recognizing someone it sees on a daily basis to thinking one person is someone else entirely and every other mistake in between, this feature often feels like more of an annoyance than a benefit. I’m a Nest Cam owner on the daily, and I can’t tell you how annoying it is that my cameras never seem to know who anyone is. I’ve gone through my account several times over the years to “reset” these faces, gone in occasionally to manually adjust what faces Google erroneously put on another person, and so on, but every single time, it just degrades back to the point of being more annoying than anything else. Gemini was supposed to lend a hand here but, if it has, I certainly haven’t noticed.
