Financially Stressed Canadians Expect Banks to Provide Guidance but Turn to AI for Advice, JD Power Finds

RBC Ranks Highest in Banking Advice and Financial Health Support; CIBC Ranks Highest in Credit Card Financial Health Support

More than half (52%) of Canadians are considered financially vulnerable or stressed

Canadians seek a mix of short-term guided solutions with long-range planning

Two in five Canadian (41%) AI users utilize it for financial advice and 73% act on it