The Federal Airports Authority of Nigeria has defended its directive requiring airport cab operators to upgrade their vehicles and the recent review of operational tariffs, saying the measures are aimed at improving passenger experience and maintaining service standards at the nation’s airports.
In a statement, FAAN said it was addressing concerns raised by some members of the Association of Private Cab Operators regarding vehicle standards and operating charges.
The authority stated that as an organisation committed to delivering “safe, secure, efficient, and world-class airport services,” it considered it necessary to clarify issues surrounding the directives and reassure passengers that its actions were intended to enhance service delivery.
According to FAAN, airports serve as gateways to nations and often create the first and last impression of a country, making it imperative to maintain quality services across all passenger touchpoints, including airport transportation.
The agency explained that the requirement for operators to upgrade to newer vehicle models was designed to improve reliability, comfort, safety, and passenger satisfaction.
