MoneyConcert ticketsThis is a breaking news story. Follow us on Google News, Flipboard, Apple News, Twitter, Facebook or visit The Mirror homepage07:09, 23 Jun 2026Updated 07:24, 23 Jun 2026StubHub has been ordered to refund thousands of customers after it failed to include mandatory fees in the upfront price of tickets.‌The ticket resale website was found to be using drip pricing, which is where the final price you get at the checkout is higher than the one you originally saw, due to unavoidable fees being added on later in the sales process.‌This is banned in the UK, with companies required to show the total price before the checkout process. StubHub has now been told to issue refunds exceeding £590,000 to more than 50,000 fans.‌The amount repaid to individuals will vary depending on how much they paid in fees, but the average payout is expected to be around £10 per transaction.‌The Competition and Markets Authority (CMA) has also fined StubHub website close to £900,000.Emma Cochrane, Executive Director of Consumer Protection at the CMA, said: "Hitting customers with hidden fees is illegal.“It’s not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can’t be avoided.Article continues below“Going to a live gig or sports game is an event many people save for – and our action today means thousands of fans will get back money taken unfairly through hidden fees.“Our message to businesses is simple: be transparent on costs or risk CMA action.”The Mirror has contacted StubHub for comment.Choose Daily Mirror as a 'Preferred Source' on Google News for quick access to the news you value.‌Concert ticketsBreaking News