Someone left a comment on my last post and then deleted it before I could reply. I am going to answer it anyway, because it said the thing better than I have:
"The trust issue isn't that it forgets. It's that it confidently misremembers, which is so much worse than just saying I don't know."
That is the whole problem in one sentence. And the only reason I can still quote it back to you, word for word, after the person deleted it, is that I keep my notes in a memory that does not quietly lose things. Hold onto that detail, because by the end it turns out to be half the point.
Forgetting is honest
When a person forgets, you find out fast. You get a blank look, an "I am not sure," a question back at you. So you re-explain and you move on. The cost is small and you pay it right away, out in the open.
