Author(s): Isaac Mcfadden
Originally published on Towards AI.
Automation projects do not fail because the model is weak. They fail because we give the model the wrong interface.
I have seen teams spend days trying to make an AI browser agent click through a SaaS dashboard when the same job could have been done with three API calls. I have also seen the opposite: engineers wait for an API integration that never covers the one button the operations team actually needs.
So the real question is not “Are browser agents better than APIs?” It is: Where does the work actually live, and which interface gives your agent the safest, fastest, most reliable path to finish it?
