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Elyse Betters Picaro / ZDNET Once you've accepted an offer, Amazon will generate a prepaid UPS shipping label for you. You can find it in the confirmation email sent to the email address associated with your Amazon account or in Your Trade-In Account. Shipping is free -- just print the label and slap it on your box (I usually reuse an old Amazon box for this). You'll have up to 45 days to send your device.You can drop off the package at any UPS store and be sure to get a receipt for tracking. In many areas, you may also be able to drop off eligible trade-in items at participating Amazon-affiliated locations, including select Whole Foods stores and Amazon Hub locations, if that's more convenient.Tip: Before trading in a phone, tablet, or any device with personal data, back it up, factory reset it, and sign out of all accounts. Also, take photos of its condition for proof in case of shipping issues or inspection discrepancies.Also: These are the 11 best early Prime Day phone deals I'd actually buy myself
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Elyse Betters Picaro / ZDNETIs Amazon's Trade-In program a good deal?It depends on what you're looking to get out of the trade-in. If you just want to get rid of your electronics and not have to worry about buying shipping labels or paying listing fees, and you're interested in extra discounts on a new purchase, then yes, Amazon's program is a good deal. If you're hoping for the highest return value, resale platforms like eBay and Swappa might be better. Also: This 55-inch Fire TV on Amazon costs just $280 - and I can actually recommend itJust remember, while you could sell your tech for more money, you'll have to cover the service and shipping fees.How long will it take to receive my trade-in credit?According to Amazon, shipped trade-in items are typically verified within 10 business days after they arrive, although some items can take up to 20 business days to verify. Amazon may adjust trade-in rates over time, especially if newer models are released, so it's best to start the process as soon as you're happy with the quoted credit.What condition do my items need to be in?Amazon's Trade-In Program accepts items that range from non-functional to good condition. Depending on how damaged or pristine the electronic is, you'll receive less or more credit in return.How long do I have to ship my device?You have 45 days after creating your trade-in order to ship your device or devices. Your exact ship-by date will appear in your confirmation email. Your best bet is to drop off the shipment at a local UPS store as soon as possible and ask for a drop-off receipt to confirm its delivery. Eligible trade-ins can also be dropped off at some Amazon Hub and Whole Foods locations.Can I get my trade-in device back if I change my mind?Possibly. You can try to cancel your order by going to Your Trade-In Account and select "Cancel Order" under the trade-in order number. But if you change your mind after Amazon receives your device, canceling isn't possible.Where can I see my Amazon gift card balance?You can find an Amazon gift card balance by logging in to your account on the website or app and heading to the "Gift Cards" or "Manage gift card balance" section. Or you can just go directly to this link.
