SINGAPORE: The Ministry of Health (MOH) issued a notice on Thursday (Jun 18) to revoke Windsor Convalescent Home’s licence to provide nursing home services.Windsor Convalescent Home currently operates a 45-bed nursing home service at 369 Pasir Panjang Road.MOH said it found "serious and systemic" lapses at the home, and it will be unable to provide nursing home services from Oct 30 at its permanent premises.“The licence revocation date of four months from now takes into consideration the time required to transfer current residents of Windsor Convalescent Home to other nursing homes,” said the ministry in a press release.
“However, to safeguard the safety and well-being of nursing home residents given findings of serious and systemic lapses in compliance with requirements under the Healthcare Services Act 2020 (HCSA), MOH has deployed an interim care team to Windsor Convalescent Home with effect from Jun 18,” it said.This is to ensure that residents continue to receive proper care throughout this process, it added.
Windsor Convalescent Home at 369 Pasir Panjang Road on Jun 18, 2026. (Photo: CNA/Ili Mansor)
When CNA arrived at the nursing home at around 3.50pm, the premises were quiet. Staff members could be seen through the windows attending to their duties inside. The nursing home occupies the second floor of the building, while the ground floor houses a temple. Visitors to both premises enter through a common entrance. Mr Toh Yu Aik, who manages the Chin Khong Kow Poon Guan San Toh Tong temple, told CNA he was surprised by the news as he had not heard any complaints about the nursing home."Whenever I went upstairs to the nursing home - I would go up occasionally - it seemed fine. The nurses treated the elderly well, treating them like their own family, sometimes comforting them even when they throw tantrums," said the 64-year-old in Mandarin."Sometimes you hear the residents yelling or complaining but I feel like this is part of their behaviour due to their age. He added that he had not heard complaints from residents' family members.They usually tell me the place is very serene and peaceful, and that they like it here," he said.
