This is not a framework. I am not pitching anything. I just want to share something that happened in the last quarter that I keep coming back to.
We are a 160-person company with operations across three time zones. For years, the bottleneck in every cross-functional decision was the same: someone had the context, someone else needed it, and the transfer was slow. Meetings existed almost entirely to move information between people who should have had it already.
We deployed an internal AI workspace about eight months ago. Not to replace anything specific. Just to see what would change.
What changed was not what I expected.
I expected productivity numbers to improve. Time saved, tasks automated, reports generated faster. That happened, but it was not the thing that surprised me.
