Salt River Project (SRP) is a community-based, non-for-profit public power utility in Arizona. As the largest electricity provider in the Phoenix metropolitan area, it serves roughly 1.2 million electric customers, covering 2,800 square miles of electric service territory, and manages a 13,000 square-mile watershed that supports central Arizona’s water supply.
“We operate primarily to serve the needs of our customers and communities, so reliability is critical to SRP,” Drake Winfrey, ERP solution architect at Salt River Project, said. “We must ensure that anything we implement within our technology ecosystem doesn’t impact that reliability in any way—and, ultimately, enables our team members to deliver the best possible service.”
WalkMe’s superpower to work seamlessly on top of SAP and non-SAP systems helps ensure technology enables reliability without disruption. SRP’s first encounter with WalkMe was part of its SAP SuccessFactors implementation. At the time, Winfrey was the IT administrator for SAP Concur solutions at SRP and, based on the success of the SAP SuccessFactors implementation, saw an opportunity to add WalkMe in its travel and expense processes.
“Our employees only travel maybe once or twice a year, so no matter how user-friendly the system may be, there’s always going to be some pain points and friction,” Winfrey said. And, for those who travel frequently, the SRP team knew they could benefit from in-app guidance to ensure processes were completed quickly and accurately.
