Costa Mesa Public Safety Departments Select National Public Safety Group to Conduct Public Safety Software Business Process Review

Costa Mesa Public Safety Departments Select National Public Safety Group to Conduct Public Safety Software Business Process Review

An independent assessment of CAD, FRMS, LERMS and technology infrastructure by public safety software experts will support 911, Fire, and Police Departments’ future technology strategy.

Costa Mesa Public Safety Departments in California are taking a proactive approach to strengthening the technology foundation that supports police, fire and emergency communications by partnering with National Public Safety Group (NPSG) to conduct a comprehensive Business Process Review (BPR).

This initiative comes as Costa Mesa evaluates how its public safety software investments can best support emergency response for the City’s more than 100,000 residents. Through the BPR, NPSG will conduct an independent assessment of Costa Mesa Police Department, Costa Mesa Fire Department, and Costa Mesa Emergency Communication Center’s Computer Aided Dispatch (CAD), Fire Records Management System (FRMS), Law Enforcement Records Management System (LERMS), Mobile solutions, infrastructure, workflows, and operational processes to identify opportunities for improvement and support informed decision-making.