BreakingHSBC mobile app glitch locks out Hong Kong customers on Monday morningThe mobile banking app showed a message saying ‘access is restricted until we have your valid email address and mobile number’1-MIN READ1-MIN ListenPublished: 10:26am, 15 Jun 2026Updated: 10:27am, 15 Jun 2026HSBC, the biggest lender in the city with over 7 million customers in Hong Kong, had its mobile banking service interrupted, with many customers complaining they could not log on to the system on Monday morning.More than 10 HSBC customers contacted the South China Morning Post on Monday morning saying they were unable to log into the mobile banking since 9am.The mobile banking app showed a message saying “access is restricted until we have your valid email address and mobile number,” even though the customers already had their mobile phone numbers and emails in the system.The SCMP contacted HSBC, but the lender did not immediately reply to a request for comment.More to follow...Select VoiceSelect Speed0.8x0.9x1.0x1.1x1.2x1.5x1.75x00:0000:001.00x
Breaking | HSBC mobile banking app glitch locks out Hong Kong users
The mobile banking app showed a message saying ‘access is restricted until we have your valid email address and mobile number’.
TL;DRAI
HSBC mobile banking app went down Monday morning, denying customer access with a false credential-validation error despite valid data in the system. The outage highlights infrastructure fragility in financial services and signals the need for robust failover protocols and incident response automation.
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