Every month, Mampe Seema, a Johannesburg-based domestic worker, remits part of her salary to her family in Lesotho.
The money covers school fees, groceries, and other household expenses. For years, sending money across the border was straightforward. Then the process began taking longer and required additional steps.
“When the banking process became more difficult, I worried that my family would not receive the money when they needed it most,” Seema told TechCabal. “I decided to try Mukuru after hearing about it from a friend. The registration was straightforward, and I could send money without the uncertainty I had started experiencing elsewhere.”
The 53-year-old mother of two is among a growing number of the estimated 400,000 Basotho migrants in South Africa turning to fintechs like Mukuru, Sasai, Ria Money and hello Paisa as cross-border payments become more complex. The shift highlights how regulatory changes are reshaping consumer behaviour and expanding the role fintechs play in regional payments.
In 2025, the South Africa Reserve Bank’s (SARB) changes affecting low-value cross-border electronic fund transfers (EFTs) within the Common Monetary Area (CMA) introduced stricter processing and verification requirements for some transactions. The CMA includes South Africa, Lesotho, Namibia, and Eswatini.
