MTN Nigeria has emerged as a key testing ground for MTN Group’s ambitious Artificial Intelligence (AI) strategy, with the telecom giant revealing that 13 AI-powered agents have replaced more than 200 workers previously involved in manually processing SIM registration records.
The development forms part of MTN Group’s broader plan to generate R30 billion in value from AI over the next three to five years by improving operational efficiency, growing revenues and building new digital infrastructure businesses across Africa.
Speaking during MTN Group’s Capital Markets Day, Charles Molapisi, the company’s chief technology and information officer, said Nigeria has become one of the most advanced markets in the group’s AI deployment programme.
According to Molapisi, the SIM registration process in Nigeria previously required over 200 employees to manually verify customer records by matching biometric information with data stored in national databases. The process was time-consuming and vulnerable to human errors.
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