NewsWorld newsPlanesA woman in a wheelchair due to fly to Bristol missed her flight after reportedly being left behind by special assistance staff at Lanzarote Airport07:46, 05 Jun 2026A woman in a wheelchair due to fly to Bristol missed her Ryanair flight after reportedly being forgotten by special assistance staff at a busy Spanish airport.‌The tourist was left behind in the accessible passenger lounge at Terminal 1 of Lanzarote Airport on May 12 and had to spend the night in the Canary Island before flying with Ryanair the following day, according to local media.‌Her original flight took off without her while she was reportedly waiting to be taken to the boarding gate.‌The gaffe has been linked by reports to the heavy workload faced by subcontractors working for Spain's state-owned airport provider and operator Aena. The assistance service is provided by a company called Mitie.‌Aena said overnight an investigation was under way into the incident. Sources at the airport operator told local newspaper La Voz de Lanzarote they would take "the pertinent measures if necessary, in accordance with the current contract and the established service provision levels".The nationality of the holidaymaker involved has not been revealed, but she is believed to be British. It was not immediately clear on Friday morning if she had been travelling alone or with family or friends.In March last year, two elderly passengers who had requested the service for people with reduced mobility at Lanzarote Airport were left behind after they were "forgotten" and missed their easyJet flight to Liverpool. Witnesses said at the time the pair had suffered "great distress".Article continues belowReports at the time linked the incident to "serious deficiencies" in the management of the assistance service, saying workers had complained of difficult conditions with long days, lack of staff and constant pressure.The Mirror has contacted Aena and Mitie for comment.Choose Daily Mirror as a 'Preferred Source' on Google News for quick access to the news you value.‌BristolSpainBreaking NewsPlanes