Kabogo: 58 per cent of government services not digitised

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ICT Cabinet Secretary William Kabogo answers questions in the Senate, Nairobi, on May 13, 2026. [Elvis Ogina, Standard]

ICT Cabinet Secretary William Kabogo has said that only 12% out of 6,000 Government Services across Ministries, Departments, Agencies, and County Governments are fully digitised and are available through end-to-end digital channels.

Kabogo told the Senate Information Commission Technology Committee that 30% of the services are partially digitised, requiring a combination of online and manual processes, while the remaining 58% continue to be delivered primarily through manual processes.

Additionally, only 12 per cent of government services are fully integrated across relevant systems and institutions, underscoring the need for enhanced interoperability, process re-engineering, and the adoption of shared digital platforms to achieve seamless end-to-end service delivery.