Amazon Bedrock powers generative AI for more than 100,000 organizations worldwide—from startups to global enterprises across every industry. It provides the proven infrastructure and comprehensive capabilities to confidently build applications and agents that work in production with the flexibility, enterprise security, and proven scalability you need to innovate boldly and deliver AI that drives real business impact. As organizations scale their generative AI applications powered by Amazon Bedrock across multiple foundation models and production workloads, proactive operational management becomes key to sustaining innovation velocity.

As generative AI adoption grows across teams, organizations can benefit from a purpose-built operational monitoring solution that delivers: 1) proactive, multi-layer monitoring that anticipates quota increase needs as adoption grows by tracking usage patterns and accelerates operational issue triage for generative AI workloads powered by Amazon Bedrock; 2) context-aware support case automation that accelerates mean time to resolution by equipping AWS support engineers with the information they need; 3) duplicate case prevention that suppresses new case creation when an unresolved case of the same alarm category already exists, avoiding distraction from active investigations; 4) contextualized notifications that empower AI SRE teams to act quickly; and 5) continued focus on innovation by reducing manual operational overhead.