Broadvoice Launches GoEngage and AI Analyst, Bringing Voice AI and Conversational Insights to GoContact
New AI capabilities mark the next evolution of Broadvoice’s unified brand, bringing autonomous voice handling and real-time decision support to contact centers worldwide
Broadvoice, a leader in AI-powered customer experience solutions, today announced GoEngage and AI Analyst, two new AI capabilities for GoContact.
GoEngage automates inbound voice interactions with a natural, human-like cadence. AI Analyst gives contact center leaders instant answers to operational questions without waiting for reports or dashboards. Together, they mark a major milestone in Broadvoice’s AI strategy and the next stage in its unified brand evolution.
“The next generation of customer experience will be defined by AI that not only understands customer interactions, but helps execute them,” said Broadvoice Chief Product Officer Gurdip Jande. “With GoContact AI, we’re bringing together intelligence and engagement to help organizations resolve requests faster, automate routine tasks, and connect customers to live agents with the right context when it matters most.”
