There’s nothing like a good old fashioned budget review to remind you what you’re actually spending money on… and how much of it.
PagerDuty is one of those tools that makes you do a double-take when you open the invoice. You ask yourself: “Is this the monthly or the annual figure?” while wondering if either would even be acceptable.
This collective eyebrow raise isn’t because PagerDuty is bad software, but because the world around it changed while PagerDuty stayed the same.
To understand what happened, you have to look at the bigger picture; the world around PagerDuty that evolved while it remained static. Let’s see how their story unfolds.
Act I: Setting the scene
