Over one million claims processed under two-pot system, says Alexforbes.
ALEXFORBES has processed and paid more than one million savings pot withdrawal claims since the introduction of South Africa’s two-pot retirement system on 1 September 2024.
The company said the milestone reflects both the financial impact of the system on households and the operational scale required to support continued access to retirement savings.
Since inception, the average withdrawal has exceeded R14,000, with payments typically processed within five business days. More than R3.6 billion has also been paid to the South African Revenue Service on behalf of members.
Demand has remained high in the current tax year. Between the start of the new tax year and 27 March 2026, Alexforbes received more than 210,000 savings pot claims, volumes it said matched those recorded in September 2024 when the system was first implemented.
