Automation, AI Readiness, and IT Decision-Making Are Limited by Outdated Service Catalogs, Says Info-Tech Research Group
PR Newswire
ARLINGTON, Va., June 1, 2026
As IT leaders face mounting pressure to improve service delivery, enable automation, and support data-driven decision-making, many organizations continue to rely on outdated IT service catalogs that offer little strategic value. A new resource from Info-Tech Research Group explains how reimagining the service catalog as a purpose-built insight hub can help CIOs improve clarity, reduce friction, and surface meaningful operational and portfolio-level insights. The global research and advisory firm's blueprint Design a Service Catalog That Drives Insight and Innovation provides IT leaders with a practical, phased approach and ready-made tools to transform the service catalog from a static list into a strategic capability at the core of IT.ARLINGTON, Va., June 1, 2026 /PRNewswire/ - CIOs are facing growing pressure to support automation, AI adoption, and data-driven decision-making, yet many are discovering a critical weakness in their service. According to new insights from Info-Tech Research Group, service catalogs that were built as static lists of IT offerings are no longer sufficient for organizations that need clearer service experiences, stronger ITSM integration, and reliable data for operational and strategic decisions.
