Gradient Labs has expanded its Series A to $26 million – $13 million in new funding on top of its initial raise – with new investors Octopus Ventures and CommerzVentures joining follow-on backers Redpoint Ventures and Exceptional Capital.
The London-based startup, founded by early employees from Monzo’s AI and data science team, now serves fintechs reaching more than 32 million end users, with revenue growing 900% over the past year and customer satisfaction scores of up to 98%.
Its purpose-built AI agents automate complex, regulated financial operations from customer servicing and KYC checks to lending workflows and dispute resolution at a scale no human team could match, handling hundreds of thousands of voice calls monthly.
AI is transforming financial services, but some of the industry’s most expensive and time-consuming processes still rely heavily on human teams. Customer support, lending operations, fraud disputes, and Know Your Customer (KYC) checks remain labour-intensive functions that can slow growth and increase costs for banks and fintechs alike.
London-based Gradient Labs believes AI agents can change that. The AI-native customer operations platform has expanded its Series A financing to $26 million, bringing in new investors Octopus Ventures and CommerzVentures alongside follow-on backing from Redpoint Ventures and Exceptional Capital. The raise comes just a year after the company secured $13 million in an initial Series A led by Redpoint Ventures, with participation from LocalGlobe, Puzzle Ventures, Liquid 2 Ventures, and Exceptional Capital.
