Express logistics player DTDC is betting on cross-border logistics and deeper penetration into Tier 2 and Tier 3 markets as its next growth engines, with international operations now contributing 21 per cent of overall revenue.Abhishek Chakraborty, CEO of DTDC Express, said the company is seeing strong demand from Indian direct-to-consumer (D2C) brands looking to expand overseas and is building dedicated capabilities to support them.“We are creating special capabilities in the B2C space as well. With more Indian companies manufacturing and distributing across the world, cross-border B2C is becoming a significant opportunity,” Chakraborty told businessline.
Abhishek Chakraborty, CEO of DTDC Express
| Photo Credit: VARUN CHAWLA
DTDC has a physical presence in seven countries — the US, Canada, the UK, UAE, Singapore, Malaysia and Australia — and serves more than 190 countries through partnerships and alliances. The company is also exploring further investments in the international business alongside strategic shareholder Geopost, the logistics arm of France’s La Poste Group.Alongside its international push, DTDC is expanding its domestic footprint to tap growing consumption and manufacturing activity beyond metros. The company plans to open around 60 facilities this year, with more than 40 of them coming up in Tier 2 and Tier 3 markets.“We have about 16,000 channel partners, giving us access to over 96 per cent of India’s population. Demand from Tier 2 and Tier 3 markets is very strong, and increasing our representation and network capabilities in these regions is a key focus area,” Chakraborty said.More than 55-60 per cent of DTDC’s network infrastructure and investments are already dedicated to these markets. The company expects rising economic activity, infrastructure development and demographic shifts across smaller cities to continue driving logistics demand in the coming years.Published on May 31, 2026
