HSBC customers have complained of long delays transferring their Isas, with one telling how her £20,000 savings 'disappeared' for two weeks.
At the start of the new tax year, HSBC launched a double whammy of cash incentives for new customers, meaning they could get up to £1,000 in free money.
To do this, they needed to open a Premier current account and transfer a large Isa balance from another bank or building society to HSBC.
This led to a rush of applications - and it appears this has overwhelmed the bank, leaving some customers waiting well beyond the 15-day period in which banks should normally complete a transfer.
One frustrated customer told This is Money how she has waited for six weeks and counting for her £52,000 life savings to be transferred, with another telling how her money 'disappeared' for two weeks, not showing up in either her old account, or the new one with HSBC.
