The Lagos State Electricity Regulatory Commission has urged electricity consumers in the state to escalate unresolved power complaints to the commission after reporting such issues to their distribution companies.
LASERC made the call following the resolution of a year-long electricity crisis that affected Goshen Beach Estate in Lekki Phase I, Lagos.
As Lagos and 14 other states fully regulate their electricity markets, the Nigerian Electricity Regulatory Commission has said it would no longer attend to complaints in those states. NERC said residents in the affected states should no longer escalate such disputes to the federal regulator. It said consumers in these jurisdictions should no longer direct their complaints to the Nigerian Electricity Regulatory Commission. Instead, they are now required to engage directly with their state electricity regulator.
As a result, LASERC urged electricity consumers in Lagos to escalate their complaints to its office after having reported the same to the utility companies.
“We want electricity consumers in Lagos to be aware that anything related to their electricity issues, after reporting to their DisCos, should be escalated to LASERC; by God’s grace, it will be resolved,” the commission told The PUNCH.
