At this point, it’s safe to assume if AI is not already implemented in an industry, it soon will be. And as use of the tech becomes all the more proliferated, experts have said people will become lonelier—and as a result, crave genuine human interaction all that much more.
Enter the hospitality industry, built entirely around creating memorable experiences and ensuring guests feel at home, even from afar. As the industry grapples with implementing AI to cut down on booking logistics and payment systems, industry experts believe it’ll make the guest experience more personalized, and help out those checking in at the end.
Justifying one’s job
Richard Valtr, the founder of Mews, a cloud-based property management system valued at $2.5 billion and used by over 15,000 properties worldwide, grew up working the front desk at his family’s boutique hotel in Prague. His hatred for the industry’s clunky legacy software is what led him to build Mews in the first place.
Mews founder Richard Valtr.Courtesy of Mews
