Hisashi Takeuchi, Managing Director and Chief Executive Officer, MSIL
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Maruti Suzuki India Limited (MSIL) on Wednesday said its network has set a new benchmark of attending over 2.84 crore vehicles in a single financial year (FY26), the highest-ever service load managed in the company’s history.The company had serviced 2.73 crore vehicles in FY25 and prior to that, around 2.51 crore vehicles in FY24.The milestone has been enabled by Maruti Suzuki’s expansive service network of 5,926 service touchpoints across India, supported by trained manpower, robust processes, and technology-enabled service operations, the company said, adding that by FY31, it aims to establish around 8,000 service touchpoints.“Achieving our highest-ever annual service load is a significant milestone and reflects the trust customers place in Maruti Suzuki’s after-sales capabilities. I would also like to thank our channel partners for their continued commitment and tireless efforts, which have been instrumental in achieving this milestone,” Hisashi Takeuchi, Managing Director and Chief Executive Officer, MSIL, said.High-quality after-sales service is essential for maintaining vehicle health and ensuring optimal performance throughout its lifecycle. It plays a key role in building long-term customer confidence and strengthening brand loyalty, he said.“Since our inception, we have consistently believed that our service footprint should remain ahead of sales. As vehicle technologies advance and customer expectations continue to evolve, we remain committed to expanding our service footprint and introducing innovative service formats to address diverse customer needs more efficiently,” Takeuchi added.Published on May 27, 2026
