Part 3 of 8 - AI Agents in Practice series.

Previous - What Makes Something an Agent? (Part 2)

Part 2 named the control loop in five words: observe → decide → act → check → repeat.

That's the shape. Here's what it looks like in actual production, four turns into a multi-turn cancellation case:

Turn 1. Priya: "I'd like to cancel order #4471 and get a refund."