A conveyancer successfully challenges a R250,000 claim, revealing widespread non-compliance with the Consumer Protection Act in South Africa's telecoms and office equipment sectors
A Hermanus conveyancer has successfully fought off a claim of nearly R250 000 after a dispute with a Cape-based photocopier supplier exposed what consumer law specialists describe as widespread non-compliance with the Consumer Protection Act (CPA) in the telecoms and office equipment industry.
The case centres on Sarah Chapman, who found herself facing legal action after attempting to cancel a photocopier agreement she inherited when purchasing a legal practice in February 2025.
The matter was ultimately resolved in her favour after intervention by Trudie Broekmann Attorneys, a law firm specialising in consumer law disputes.
Consumer law expert Trudie Broekmann says her firm has increasingly been approached by professionals attempting to escape fixed-term telecoms and equipment contracts they no longer want or need.
