Missing information about a patient’s mental health. A note to prescribe a medication, different from the one discussed. An order for unnecessary blood work.These were some of the mistakes and “hallucinations” made by AI note-taking systems approved for Ontario family doctors and recently flagged in a special auditor general’s report on artificial intelligence. In her audit, Shelley Spence concluded the province rolled out transcription services, known as AI scribes, to doctors without proper evaluation, citing accuracy issues and gaps in privacy and security.But doctors say the auditor general missed a crucial quality-control step in her examination of AI scribes: A family physician always reviews the AI-generated note, fixes errors and fills in any blanks, before signing off on a patient’s medical record.
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