Most customers reportedly want full refunds instead of battery replacements
A Volvo EX30 fully electric small SUV is introduced at an event in Milan on June 7, 2023. (Photo: Reuters)
Thailand’s consumer watchdog will file a civil suit against the local unit of Volvo Cars over battery-related fires in its EX30 model, an official said after a meeting between customers and the carmaker failed to reach an agreement.“The Office of the Consumer Protection Board reached a resolution to file a suit for damages, including refunds,” Pradoemchai Bunchualuai, who chaired Thursday’s meeting, told Reuters by phone.
Mr Pradoemchai, who is an adviser to the prime minister’s office, said the OCPB would press the civil suits on a case-by-case basis.
The decision to take court action follows two EX30 fires in the country this month, and adds to pressure on the Swedish carmaker as it tries to manage a global recall of its electric SUV.
