My team was building a global e-commerce platform for a major retailer, and we hit a brick wall when trying to set up online payments for customers in countries where Stripe, our primary payment gateway, did not support transactions.
The Problem We Were Actually Solving,
We needed to find a way to process payments for these customers without having to integrate a new payment gateway or rely on manual payment processing. The issue we were trying to solve wasn't just about technical feasibility but also about providing a seamless end-user experience across all markets.
What We Tried First (And Why It Failed),
Initially, we tried using a third-party service that offered a "Stripe-like" payment gateway for unsupported countries. However, this solution required customers to be redirected to a separate website for payment processing, which resulted in a 10-second increase in checkout latency and a 12% drop in conversion rates.
