New financial services features on app to help work in collaboration with banks, says NPCI BHIM Services MD

NBSL MD & CEO Lalitha Nataraj

NPCI BHIM Services Ltd (NBSL) will continue to introduce new financial services features on its payments app which will help it work in collaboration with different banks to generate a “very good revenue stream” in its path to profitability.NBSL, a wholly-owned subsidiary of the National Payments Corporation of India (NPCI), is now talking to some of the OEMs to expand the BHIM app’s reach to feature phones as well.“We will ensure that we continue building the app, continue making it more and more feature rich, and embark on the journey of growth. So for us it’s about making the entire app inclusive, taking one step at a time, ensuring newer features, and making sure that this is a trustworthy, dependable app for the country,” NBSL MD & CEO Lalitha Nataraj told newspersons on Wednesday in Kolkata.“We are collaborating with multiple players. We are working with banks. We are powering the banks with our software kit. We are working with merchants. So it’s not just being as an app, it’s about being in collaboration with various players, which are banks and the merchants that we are working with, which we will take to the consumer as a trusted interface,” Nataraj said, adding that NBSL is also working with various banks on financial product distribution.BHIM Payments App’s total transaction volumes increased 301 per cent in FY26 compared to FY25. In the last fiscal, monthly transaction volumes on the app rose from 5.93 crore in April, 2025 to 21.6 crore in March 2026, more than tripling over the course of the financial year. Cashback incentives introduced in January, 2025, among other things, also boosted this growth.Its overall market share in terms of volume currently stands at around 1 per cent. “Our objective is to grow the market share very meaningfully. It is not that we have a number in mind, and we are running towards it. It is important for us to continue growing. Growth for us means that the customer is endorsing the work that we are doing,” the MD said.Asked about NBSL’s path to profitability, she said the current investments are high because it has to make sure that the company has to be turned around in terms of technology, scaling, manpower, and also the features it is introducing. “New financial services features on the app will help us work in collaboration with the banks,” Nataraj said, adding that it would generate a very good revenue stream, which is very non-inclusive in nature.On the time-frame for reaching the break-even, she said, “We have a plan, which will run into a few years.”Published on May 20, 2026