Irish business leaders more likely than European peers to value empathy in AI

Phil Codd. Image: Paul Sherwood for John Ohle Photography.

Expleo’s research explored how, in the age of AI, for many organisations, empathy is a fundamental skill.

Technology and consulting company Expleo has released the results of its AI Pulse sentiment tracker, Expleo AI Pulse for Ireland. The organisation collected data from 200 respondents across Ireland, Germany, France and the UK, to identify the levels of worry, excitement, trust and confidence in AI-led technology.

The research found that business leaders in Ireland, ahead of their contributing European counterparts, are far more likely to value empathy as a fundamental skill for managers in the age of AI, despite ongoing concerns around the impact AI will have on the global jobs market.

Data taken for the month of April found that Ireland’s business leaders believe human-centric, empathetic coaching and people leadership are among the most critical skills a manager can wield in the context of increased AI adoption. This was true for 28pc of participants based in Ireland, compared to 21pc in the UK, 18pc in Germany and 15pc in France.