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Tala General Manager Annstella Mumbi. [File, Standard]
Digital credit provider Tala has begun ramping up customer identification procedures for its Kenyan users. The company says the move will protect accounts from fraud and ensure continued access to its services in line with official rules.
The update requires customers to submit a valid national ID and capture a live selfie through the Tala app. The company urged borrowers to complete the process promptly to avoid disruptions to their credit access.
The new measures bring Tala into full alignment with Kenya’s Digital Credit Providers Regulations 2022 and proposed tighter rules under the Draft Non‑Deposit Taking Credit Providers Regulations 2025, which mandate that lenders verify a customer’s identity and ability to repay before advancing digital credit.
