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MANILA, Philipipnes — More Filipinos are turning to digital platforms for essential services which, according to new research done by the Philippine Institute for Development Studies (PIDS) is very evident in financial services.
Meanwhile, other industries, like healthcare are close behind not just in digital efforts, but in adopting artificial intelligence (AI) to improve customer experience.
READ: Philippine fintech evolving beyond e-wallets
In finance, PIDS said account ownership nearly doubled from 29% in 2019 to 56% in 2021. Digital payments now account for 57.4% of retail transactions.
