Judging by a slew of recent corporate announcements, your next “co-worker” might be an artificial intelligence agent – doing the work of an assistant, job scheduler, morning debriefer, learning coach and more.
JPMorgan Chase, the largest U.S. bank, describes a clear vision for a new world of omnipresent AI agents: “Every employee will have their own personalized AI assistant; every process is powered by AI agents, and every client experience has an AI concierge.”
In brick-and-mortar retail, Walmart is already implementing its vision around agents, which involves support of customers, in-store employees and other business areas, with supervisor agents assigning tasks to subagents much like managers oversee employees.
What these and many other large organizations realize is that agents don’t just answer questions, like an AI-powered search engine or simple chatbot. They complete real work by planning tasks, taking actions and checking results to achieve a goal.
But there’s a problem. Companies in industries ranging from finance and tech to logistics and legal are rapidly embracing the promise of AI agents. But the flesh-and-blood workers they’re meant to assist – and sometimes replace – are struggling to adapt, hurting morale and productivity in the process.
