The complaint also claimed that the plaintiff received a desktop with an RTX 4090 instead of the expected RTX 4080 Super. Further, it alleged that a Fragile representative told a plaintiff that he could buy the PC after renting. This is despite an NZXT representative previously confirming via Reddit that Flex isn’t a rent-to-own program.
Settlement agreement
In lieu of a trial, on April 7, NZXT and Fragile reached a settlement agreement [PDF] for a class of 19,322 customers [PDF], as first spotted by Gamers Nexus. The terms of the agreement are pending approval from a judge.
The agreement would allow some customers to own the PCs that they rented if they meet certain requirements, including having signed up for Flex on or before 2024 and never received an upgraded PC, or if “their accounts are more than 90 days delinquent as of March 30, 2026 and they signed up for the NZXT Flex Program between October 29, 2024, and June 1, 2025.” The value of the PCs that users may keep is “approximately” $1,216,129.02, the agreement says.
The rest of the proposed settlement consists of a $923,117.92 debt forgiveness pool that will provide up to $5,000 to members who are 90 days past due on payments, plus a $1,450,000 settlement cash fund.
