Cruising Altitude is a weekly column about air travel. Have a suggestion for a future topic? Fill out the form or email me at the address at the bottom of this page.
American Airlines is telling you why your flight is delayed.
The company started rolling out enhanced delay and cancellation notifications last month, and as I said to Heather Garboden, the carrier’s chief customer officer, it’s a smart move.
Few things are more frustrating for travelers than knowing your flight is delayed but not why – or how long it could last.
With its latest app update, American is now giving customers a fuller explanation behind every delay and cancellation. It’s not solving the root problem, but Garboden said she hopes it gives passengers more peace of mind when things aren’t quite on track.
