Employers say AI makes workers faster — but it's also creating 'friction or mistrust,' report finds

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Artificial intelligence has been touted for its ability to automate routine, high-volume tasks at record speed. But a new report finds the technology is also creating tension between employers and employees over its deployment.

While 80% of human resources decision-makers polled said AI tools are part of everyday tasks, and 83% said AI helps employees work faster, 67% said AI is “creating new points of friction and mistrust,” according to a new report from MetLife, a financial services firm.

“We heard concern about job dislocation,” said Todd Katz, head of U.S. group benefits at MetLife. “We heard concern about the need to adapt, and so that’s creating friction — friction between the employer and the employee.”

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