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’s website and shopping app were down for some users on Thursday, leaving consumers unable to check out, access account information or view product prices.
Trouble on the site spiked around 2 p.m. ET, with more than 22,000 users reporting issues two hours later, according to Downdetector, a website that tracks outages.
“We’re sorry that some customers may be experiencing issues while shopping,” Amazon spokesperson Jennie Bryant said in a statement. “We appreciate customers’ patience as we work to resolve the issue.”
Users also reported issues placing orders or viewing their purchase history with Amazon Fresh, the company’s grocery delivery service.
